Under direction of the Single Adult Systems Integration Manager, and in integral partnership with other members of the Single Adult System unit, the Veteran Services Coordinator builds on the existing progress in coordinating veteran services by providing leadership and coordination of all Veteran providers, services, and resources towards the goal of ending Veteran homelessness in Los Angeles. The coordinator will participate in capacity building and system change in Veteran services region wide as well as advocate for the needs of providers. In this role, the Coordinator will act as a liaison between providers and regional and national VA leadership as well as CoC leadership. The Coordinator works in close collaboration with other system partners and will represent LAHSA and its investment in ending Veteran homelessness.
- Build and support collaboration between all veteran programs including VA direct providers, VA contract providers, and other veteran serving organizations.
- Be available to veteran serving programs for support, coaching, advice, and assistance. Circulate additional information of interest, including best practices, trainings, technical assistance, outreach opportunities, and community events.
- Ensure the ongoing coordination of the LA SSVF collaborative as lead collaborative body serving veterans in Los Angeles. Serve as convener, provide ongoing support and mentorship to grantees, facilitate relationships between grantees, and mediate any potential conflicts that might arise in this community of providers.
- Identify resources gaps and bottlenecks and advocate for the needs of providers with both the VA and CoC leadership. Identify technical assistance opportunities and make connections for ongoing programmatic improvement.
- Ensure experience and needs of providers informs the Coordinated Entry System (CES), VA, SSVF, and HFSS policies and procedures. Coordinate efforts with Single Adult System unit.
- Coordinate SSVF community plan for Los Angeles. Disseminate each plan to all LA SSVF Collaborative providers.
Liaise with VA, CoC leadership, and the community:
- Maintain strong relationships with program leads and leadership staff at the Greater Los Angeles and Long Beach VA Medical Centers.
- Operate as a liaison for the SSVF Collaborative with VA leadership staff when needed, most centrally, leadership in the HUD-VASH and Grant Per Diem programs.
- Promote and facilitate participation in CES for all VA programs at the Greater Los Angeles and Long Beach VA Medical Centers.
- Ensure productive management of “master lists” is occurring in identified regions.
- Maintain working relationships with all CoC leadership (LAHSA, Long Beach, Pasadena, Glendale, and Santa Monica).
- Develop relationships with additional stakeholders and funders such as the United Way, COG funded programs, and other relevant private funders, advocates, and providers.
- Inform providers of any non-VA funded programs in Los Angeles that can support or enhance services for Veterans.
Integrate Best Practices:
- Provide education and training on Federal Benchmarks and Criteria for Achieving the Goal of Ending Veteran Homelessness.
- Gain competency of national practices in the field of Veterans homelessness by tracking information from HUD, VA, USICH, and NAEH and share as appropriate with providers.
- Stay informed of SSVF Program Office changes and priorities by participating in SSVF webinars, following email guidance, etc. in order to ensure that LA, Long Beach, and OC changes are in keeping with Program Office guidance and priorities.
- Consider long term implications for transferable best practices.
- The successful candidate will be collaborative and a problem solver. Her/his work will be driven by strategic thinking and executed with creativity and efficiency.
- Strong knowledge of all aspects of SSVF, including in-depth knowledge of the program guide, program office and leadership structure, and grantees.
- Awareness of the full spectrum of Veterans Services offered at the Greater Los Angeles and Long Beach VA Medical Centers, with deep knowledge of HUD-VASH and Grant Per Diem.
- Strong knowledge of the homeless services systems, including governance structures, key agencies, funders, and providers, including in-depth knowledge of the Coordinated Entry System.
- Demonstrated experience in working with collaboratives and understanding of how to support and build shared programs.
- Ability to establish excellent relationships and work cooperatively with individuals, groups and organizations diverse in mission, composition, function, capacity and geographic location.
- Demonstrated knowledge and experience with group facilitation and conflict management.
- Knowledge and understanding of policy, systems and local programs that impact homeless persons and related public funding sources, regulations, requirements and procedures.
- Experience both in program development and capacity building preferred
- Strong written, verbal and presentation communication skills.
Training and Experience:
- Bachelor degree required; advanced degree desirable.
- At least three years relevant work experience in the provision or oversight of homeless program direct services is preferred. The successful candidate is required to have strong knowledge of the social services field and/or successful management and implementation of homeless programs in the non‐profit, government, or private sector.
Other Desired Skills and Requirements:
- Proficient in office software such as Microsoft Office (Word, Excel, and Outlook) and internet
- A valid Driver’s License is required.
MINIMUM EDUCATION REQUIRED