LA Family Housing

Communications Manager

Employment type
Full Time
2 months ago
Los Angeles

LA Family Housing is looking to fill a Communications Manager position. The Communications Manager serves as LA Family Housing’s expert writer and visual storyteller who will capture the success stories of our residents and communicate the impact and needs of the organization to external stakeholders with compelling and consistent messaging. As a member of an integrated fundraising and community engagement team, the Communications Manager is the primary implementer of the Communication Team’s “Annual Communications Goals and Strategies”. This plan, prepared in a collaborative process that is managed by the Director of Communications, implements a range of communications strategies that include digital and print collateral, direct mail, event communications, and earned media tactics. The Communications Manager reports to the Director of Communications and often supports the ongoing work of the larger Development and Community Engagement Department.



Content Creation

  • Consistent with the “Annual Communications Goals and Strategies”, the Communications Manager should expect to spend the majority of their time on print and digital content creation, including but not limited to:
  • Website build-out and maintenance, electronic and print newsletters, email blasts, donor appeals, social media, press releases, public speaking talking points and presentations, grants, annual reports, special events, video, and organizational collateral.
  • The Communications Manager will create the majority of communications content in-house, but will at times coordinate with vendors and outside consultants (e.g. graphic designer, web developer, etc.).


Strategic Message Development & Implementation

  • With the guidance and leadership of the Director of Communications, the Communications Manager will also:
  • Evaluate the efficacy of communication tools by tracking engagement metrics, feedback and responses.
  • Research and propose strategic opportunities for increasing community awareness and donor engagement with the agency.
  • Protect and advance the brand, including vetting and supporting external requests for use of the brand (e.g. third party events, strategic partners), and managing style guide for the agency.
  • Collaboratively develop and manage key messaging and audience experience for special events, including script, collateral, tribute journal, video, and other key touch points.
  • Identify, catalogue, and pitch compelling client success stories and other engaging content, with a keen understanding of what compels and attracts different target audiences (e.g. donors, press, and volunteers).
  • Support all functions of the Development & Community Engagement Department (including grants, volunteer and corporate partners, individual giving, capital campaign) to ensure compelling, clear, and consistent content, and to generate further engagement.

Event Support

  • As a collaborative member of the DevCo department, the Communications Manager will be expected to support in the preparation and execution of key organizational events. Related tasks will include but are not limited to:
  • Coordinate red carpet and press for special events and cultivate celebrity spokesperson(s) for the ongoing engagement with the agency or support PR efforts led by outside vendors.
  • Event staffing and engagement with event attendees.



Position reports to:  Director of Communications

Performance review:  Annual



Number of employees receiving work direction:  This position will manage content collection and creation from within the agency which will require consistent management and follow-through.

Position titles reporting to position:     N/A



  • Proficiency in key design programs including InDesign and Adobe Illustrator is critical.
  • Demonstrated success in digital marketing and social media management (e.g. Twitter, Facebook, LinkedIn, YouTube, Instagram) with experience utilizing email marketing platforms (e.g. Constant Contact) is also required.
  • The position requires demonstrated top notch attention to detail.
  • Knowledge of communications strategies and media relations, including print, electronic, Web, social media and other e-communication/interactive tools is important.
  • Excellent writing and editing skills are critical to the success of this position.
  • Ability to manage multiple projects in a fast-paced, deadline-driven environment required.
  • Excellent oral communication and interpersonal skills.
  • Excellent judgment and strategic thinking.
  • Knowledge of communications strategies in a nonprofit organization, including the integration of fundraising best practices.



  • Bachelor’s degree in Communications, Digital Design, Public Relations, Marketing or related field.
  • 2-3 years of progressive experience in digital communications, writing and editing required.


 FLSA Status:         Exempt                       

 Payroll Status:     Salary       

 Work Schedule:   Full-time; Must be available to work nights and weekends, as  needed, especially during heavy event season (Feb-April).



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care.

The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations Employee is required to: Walk and climb stairs; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Communicate, receive and exchange ideas, information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Drive personal vehicle in and around Los Angeles County and periodically transport clients; Be able to enter various buildings that may require climbing stairs. Be subjected to outside environmental conditions. Use a personal and/or laptop computer; copy, postage and fax machines. Complete all required forms in personal writing. 

LAFH BENEFITS: Health, Dental, Vision, Life, Voluntary Life, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, AFLAC Policies, AFLAC FSAs, Legal Policy, Employee Appreciation Program, Company Sponsored Employee Outings,9/80 Alternative Work Schedule, Paid Sick, Vacation and 11 Observed Holidays.

To apply

To Apply for this Position Please email your resume and cover letter to [email protected].