LA Family Housing is looking to fill a position for a Resident Advocate. The resident advocate is responsible for providing immediate support to residents’ needs, along with crisis intervention, conflict resolution and other duties as needed by social service staff to homeless individuals. In addition, ensures safety and security to LAFH residents during evening and weekend hours.
- Meet with individuals as needed to address any immediate needs (e.g. crisis intervention, substance abuse, medical, mental health, clothing, etc.).
- Make service/resource referrals for residents as needed.
- Provide support services to all program residents.
- Assist case management staff with program issues – e.g. room inspections, relaying program messages, resource referral, etc.
- Provide supportive service presence onsite during the afterhours including: evenings, weekends, and holidays to address facility and resident-related needs.
- Assist in conflict resolution with the objective of modeling and encouraging positive methods of problem solving, respectful communication and self-restraint.
- Monitor and document resident compliance with program rules and guidelines, including room cleanliness, daily sign-in and adherence to program curfew.
- Document all client encounters and services provided into HMIS; maintain resident case file with thorough, accurate documentation.
- Assist with the completion of program reports as needed – e.g. assist with compiling resident goal data, etc.
- Ensure the safety and security of the residents at LAFH’s Bridge Housing.
- Participate in weekly case conferences, monthly resident house meetings, and coordinate onsite evening events as needed, (Movie Night, The Living Room, etc.).
ACCOUNTABILITY AND REVIEW
- Position reports to: Associate Director of Bridge Housing
- Performance review: Annual
- Number of employees receiving work direction: None
- Position titles reporting to position: N/A
- Transitional Age Youth (TAY) related experience preferred, but not required. Position requires a minimum of two (2) years’ experience in related field, specifically with homeless or low-income individuals.
KNOWLEDGE AND SKILLS:
- Advocacy and case management skills
- Knowledge of local social service resources/providers
- Ability to manage multiple cases efficiently and effectively
- Effective problem-solving skills and able to multi-task
- Strong communication and interpersonal skills
- Proficient in written and oral communication
- Bilingual: Spanish/English a plus
- Ability to work in a team
- Good organizational skills and ability to follow through from beginning to end on tasks and projects
- Knowledge of Microsoft Outlook, Word and Excel
AA Degree or two years’ experience in social services. BA Degree in social work or other social science field. Experience in dealing with foster youth, transitional age youth or youth experiencing homelessness. Experience in dealing with substance abuse and crisis intervention may substitute for education.
- FLSA Status: Non-Exempt
- Payroll Status: Hourly
- Work Schedule: Part-Time; Weekends required and must be able to work a flexible schedule.
- Salary: $15 -18Hr