LA Family Housing is looking to fill a position for a Senior Director of Stabilization. The Senior Director of Housing Stabilization is responsible for the oversight, development, direction, training, and supervision of the LAFH Short and Long-Term Stabilization teams serving homeless individuals and families. Overall duties include but are not limited to: Program Implementation, Contract Performance including Outcomes and Financial Oversight, Developing and Sustaining Partnerships, Participate in Grant Making, Guiding Policy, Conducting Training and Staff Supervision, Agency Capacity Building, Strategic Planning, Collaborate with Senior Leadership, and Promoting Agency Culture.
This model works with homeless individuals and families who have secured permanent housing to provide housing stability (short and long-term) through a full continuum of services.
Short Term Stabilization:
- The goal is to ensure that each household successfully graduates from financial support to independent living without the need for ongoing financial or social services support through LA Family Housing. The focus is to facilitate participant engagement with community supports including employment, mental health, physical health, educational linkages, food programs, etc.
Long Term Stabilization:
- Long-term ongoing stabilization services can be life-long depending on need. Services include rental subsidies and supportive services. Most households receiving long-term stabilization are high-acuity participants and the goal is to keep them engaged in services that will improve their quality of life by minimizing risk of eviction due to behavior issues or failure to pay rent.
- Work with LAFH’s senior management team and Chief Program Officer (CPO) to coordinate the development and consistent delivery of services across the agency.
- Supervise Directors overseeing Housing Stabilization department of both Individual and Family programs.
- Responsible for ensuring policy and procedural requirements specific to Housing Stabilization programs are updated and implemented.
- Create specific goals and timelines to measure the overall reduction of repeats of homelessness.
- Expand the training curriculum to include best practice service delivery in site-based and scattered-site Permanent Supportive Housing.
Contract Performance including Outcomes and Financial Oversight
- Ability to provide required programming while operating within budgetary constraints and meeting all contractual obligations.
- Responsible for meeting contracted and agency-based performance outcome measures within LAFH’s Housing Stabilization Department.
- Ability to understand and communicate industry trends and best practices and to use this information to inform program and policy.
- Work with LAFH’s Finance team and CPO to ensure our Stabilization budgets are created by identifying gaps, needs, and overall costs to operate effective programs.
- Identify and resolve areas of risk as it relates to under-performing contractual obligations.
- Develop and enhance programming that meets the agency housing retention goals for short and long-term stabilization households. Ensure that programming utilizes evidence based practices including harm reduction, trauma informed care and motivational interviewing.
- Ensure Stabilization Programs does not discriminate against any federal/state/local protected group.
Developing and Sustaining Partnerships
- Maintain established agency relationships with City and County of Los Angeles Departments - LAHSA, DHS, DMH, etc.; maintain open lines of communication relative to program oversight and advocate for programmatic changes and process improvements as needed.
- Develop relationships with neighborhood councils, community groups, and local elected officials to ensure participant/community needs and concerns are being addressed. Build connections to help facilitate community support for agency developments, projects, and housing opportunities.
- Work to expand the LAFH’s community partnerships including mentorship programs to help improve quality of life and minimize risk of households reentering the homeless system.
Participate in Grant Making
- Provide timely input as requested into program design, budget, staffing, and programmatic outcomes for grant applications.
- Ensure opportunities are shared and discussed with the LAFH DevCo team as identified.
- Participate actively on behalf of LAFH in Los Angeles County Homeless Services Authority coordination and decision making meetings, especially in relation to Stabilization efforts. This is a huge focus that is interconnected and woven into several of the Homeless Initiative strategies.
- Must be versed in HEARTH Act requirements, Coordinated Entry System requirements, and local operating policies.
- As directed by the CPO, serve as an agency representative at professional and community meetings such as task forces, working/planning groups, and community service coalitions.
Conducting Training and Supervision
- Exceptional capacity for leading and managing a team; must be a change agent.
- Maintain ongoing development of the Stabilization department and ensure that the department directors and managers are provided with and are utilizing proper tools and training for effective and consistent service delivery.
- Responsible for identifying departmental growth projections, program related training needs, and regulatory changes as it relates to compliance; Collaborate with LAFH Departments – DevCo/HR/Finance/QA – to make program changes and improvements.
- Responsible for addressing and resolving Stabilization management staff performance issues.
- Ensure Stabilization department annual staff evaluations are submitted in accordance with agency policy.
Agency Capacity Building
- Identify areas within Stabilization services to be a resource of education and training for other providers and developers. Create curriculum and pursue training opportunities to present LAFH’s service model including best practices, processes and procedures surrounding the functions and work connected to stabilization.
- Conduct ongoing research of best practices and topics to stay educated on housing stability models and services for vulnerable populations. Identify new funding sources for stabilization services as applicable.
- Participate in observing/visiting at least three agencies per year that provide stabilization services for the purposes of: increased partnerships, education of varied stabilization practices, and ongoing stabilization research.
- Coordinate with the CPO to develop annual, medium and long range goals for the department.
- Ensure goals are on target for completion and make adjustments as needed.
Collaborate with Senior Leadership
- Work in coordination with senior program leadership (CPO, Directors of Engagement, Interim Housing, Housing Navigation Services and Stabilization) to align services and goals, staffing and training needs, responses to request for proposals, contractual and budget requirements, and other areas as deemed necessary.
- Participate in the Senior Blended Leadership group and Management Development.
- Identify and grow new and upcoming agency leaders.
Promoting Agency Culture
- Be an LAFH ambassador, promoting the agency's mission, culture and values. Embody LA Family Housing's Core Values and guide others to do the same.
ACCOUNTABILITY AND REVIEW
Position reports to: Chief Programs Officer
Performance review: Annual
Number of employees receiving work direction: 3
Position titles reporting to position: Director
KNOWLEDGE AND SKILLS:
- Proven track record of exceeding goals while utilizing a value-added orientation
- Demonstrated ability to make good decisions through a combination of analysis, wisdom, experience, and judgment
- Ability to balance the delivery of programs against the realities of a budget
- Must be an effective problem-solver using project management skills, political savvy, and resourcefulness
- Strategic Vision and Agility
- Capacity Building
- Large Scale Management
- Leadership and Organization
- Action Oriented
- Excellent Communicator
- Masters in Social Work, Public Administration, or other related field.
- Position requires a minimum of five (5) years experience in program supervision; knowledge of homeless populations and services, government assistance programs, employment, housing placement, mental health, recovery services, case management procedures, grant writing, public and private funding, contract and fiscal management.
FLSA Status: Exempt
Payroll Status: Salary
Work Schedule: Full-time
LAFH Benefits: Health, Dental, Vision, Life, Voluntary Life, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, AFLAC Policies, AFLAC FSAs, Legal Policy, Employee Appreciation Program, Company Sponsored Employee Outings, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 11 Observed Holidays.