LA Family Housing is looking to fill a position for a Senior Director of Interim Housing. The Senior Director of Interim Housing is responsible for the oversight of departmental growth and successful performance, providing gold-star housing standards, training, and supervision of LAFH Interim Housing teams serving homeless individuals and families. Overall duties include but are not limited to: Program Implementation, Contract Performance including Outcomes and Financial Oversight, Developing and Sustaining Partnerships, Participate in Grant Making, Guiding Policy, Conducting Training and Staff Supervision, Agency Capacity Building, Strategic Planning, Collaborate with Senior Leadership, and Promoting Agency Culture. This model connects participants to permanent housing and helps them to achieve long-term housing stability through a full continuum of services. Through our outreach and assessment process, LAFH connects participants with housing placement combined with supportive services to help thousands of people transition out of homelessness and retain long-term housing stability. We increase our impact through community partnerships and real estate development, supported by financial sustainability.
- Work with LAFH’s senior management team and Chief Program Officer (CPO) to coordinate the development and consistent delivery of services across the agency.
- Supervise Directors overseeing Interim Housing Services of both Individual and Family programs.
- Responsible for ensuring policy and procedural requirements specific to Interim Housing are updates and implemented.
- Create specific goals and timelines to measure the overall reduction of participant nights in LAFH Interim Housing.
- Work to expand the LAFH Interim Housing portfolio by five to seven sites over the next five years. This includes identifying potential sites, building community relations, and working with the local elected officials to create support.
- Expanding the LAFH interim housing service model to include all types of households including those with pets, excessive storage needs, and couples without children.
Contract Performance including Outcomes and Financial Oversight
- Responsible for ensuring outcome measures within LAFH’s Interim Housing department are being met in areas such as: occupancy, numbers served, reduction of stay, etc.
- Ability to understand and communicate industry trends and best practices and to use this information to inform program and policy.
- Work with LAFH’s Finance team and CPO to ensure our Interim Housing budgets are created by identifying gaps, needs, and overall costs to operate effective programs.
- Identify and resolve areas of risk as it relates to under-performing contractual obligations.
- Responsible for creative interim housing solutions that will lead to the reduction of motel use by participants.
- Ensure that we are meeting all supportive service and operational standards through scheduled City/County of Los Angeles and LAFH agency program inspections; incorporate a gold-star standard to our Interim Housing portfolio.
- Ensure Stabilization Programs does not discriminate against any federal/state/local protected group; operate programming utilizing evidence based practices including harm reduction, trauma informed care and motivational interviewing.
- Ability to provide required programming while operating within budgetary constraints and meeting all contractual obligations.
Developing and Sustaining Partnerships
- Create and host interim housing partner meetings to: support the efforts of the Coordinated Entry System (CES), advance the coordination of interim housing efforts across Service Planning Area (SPA) 2, increase partner relationships/support and promote knowledge/best practices and resource sharing.
- Maintain established agency relationships with City and County of Los Angeles Departments - LAHSA, DHS, DMH, etc.; maintain open lines of communication relative to program oversight and advocate for programmatic changes and process improvements as needed.
- Develop relationships with neighborhood councils, community groups, and local elected officials to ensure participant/community needs and concerns are being addressed. Build connections to help facilitate community support for agency developments, projects, and housing opportunities.
- Work in collaboration with the DevCo team in bringing in new and creative ideas and volunteer opportunities for the participants in LAFH Interim Housing. It is expected that this position will be available to attend and participate in onsite events.
Participate in Grant Making
- Provide timely input as requested into program design, budget, staffing, and programmatic outcomes for grant applications.
- Ensure opportunities are shared and discussed with the LAFH DevCo team as identified.
- Participate actively on behalf of LAFH in Los Angeles County Homeless Services Authority coordination and decision making meetings, especially in relation to interim housing efforts. This is a huge focus that is interconnected and woven into several of the Homeless Initiative strategies.
- Must be versed in HEARTH Act requirements, Coordinated Entry System requirements, and local operating policies.
- As directed by the CPO, serve as an agency representative at professional and community meetings such as task forces, working/planning groups, and community service coalitions.
Conducting Training and Supervision
- Exceptional capacity for leading and managing a team; must be a change agent.
- Maintain ongoing development of the Interim Housing department and ensure that the department directors and managers are provided with and are utilizing proper tools and training for effective and consistent service delivery.
- Responsible for identifying departmental growth projections, program related training needs, and regulatory changes as it relates to compliance; Collaborate with LAFH Departments – DevCo/HR/Finance/QA – to make program changes and improvements.
- Responsible for addressing and resolving Interim Housing management staff performance issues.
- Ensure Interim Housing department annual evaluations are submitted in accordance with agency policy.
Agency Capacity Building
- Identify areas within Interim Housing services to be a resource of education and training for other providers and developers. Create curriculum and pursue training opportunities to present LAFH’s service model including best practices, processes and procedures surrounding the functions and work connected to Interim Housing.
- Conduct ongoing research of best practices and topics to stay educated on housing stability models and services for vulnerable populations. Identify new funding sources for LAFH Interim Housing as applicable.
- Participate in observing/visiting at least three agencies per year that provide interim housing services for the purposes of: increased partnerships, education of varied interim housing practices, and ongoing interim housing research.
- Coordinate with the CPO to develop annual, medium and long range goals for the department.
- Ensure goals are on target for completion and make adjustments as needed.
Collaborate with Senior Leadership
Work in coordination with senior program leadership (CPO, Directors of Engagement, Interim Housing, Housing Services and Stabilization) to align services and goals, staffing and training needs, responses to request for proposals, contractual and budget requirements, and other areas as deemed necessary.
Participate in the Senior Blended Leadership group and Management Development.
Identify and help grow new and upcoming agency leaders
Be an LAFH ambassador, promoting the agency's mission, culture and values. Embody LA Family Housing's Core Values and guide others to do the same.
ACCOUNTABILITY AND REVIEW
Position reports to: Chief Programs Officer
Performance review: Annual
Number of employees receiving work direction: 3
Position titles reporting to position: Director
KNOWLEDGE AND SKILLS:
- Proven track record of exceeding goals while utilizing a value-added orientation
- Demonstrated ability to make good decisions through a combination of analysis, wisdom, experience, and judgment
- Ability to balance the delivery of programs against the realities of a budget
- Must be an effective problem-solver using project management skills, political savvy, and resourcefulness
- Strategic Vision and Agility
- Capacity Building
- Large Scale Management
- Leadership and Organization
- Action Oriented
- Excellent Communicator
Masters in Social Work, Public Administration, or other related field.
- Position requires a minimum of five (5) years experience in program supervision; knowledge of homeless populations and services, government assistance programs, employment, housing placement, mental health, recovery services, case management procedures, grant writing, public and private funding, contract and fiscal management.
FLSA Status: Exempt
Payroll Status: Salary
Work Schedule: Full-time
LAFH Benefits: Health, Dental, Vision, Life, Voluntary Life, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, AFLAC Policies, AFLAC FSAs, Legal Policy, Employee Appreciation Program, Company Sponsored Employee Outings, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 11 Observed Holidays.