Bresee Youth Center

Volunteer Manager

Employment type
Full Time
about 2 months ago
Los Angeles

Job Title: Volunteer Manager
Reports to: Director of Programs
Location: Central Los Angeles
FLSA Status: Full Time, Hourly, Year-Round, $20-23 DOE

SUMMARY: Reporting to the Director of Programs, the Volunteer Manager will implement the vision and goals of Bresee’s volunteer program, update systems and processes to support program growth, and elevate our approach to the recruitment, training, and stewardship of a diverse volunteer base. The Volunteer Manager is expected to run a results-informed, efficient, and effective program that fully utilizes the expertise and passion of community volunteers.

ESSENTIAL JOB ACTIVITIES AND RESPONSIBILITIES: The essential job activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strategy and Vision-Setting (15%)

  • Within six months from the start of the position, complete an audit of the existing volunteer program and make recommendations to executive leadership on how best to streamline processes and improve volunteer recruitment, training, and stewardship.
  • Collaborate with executive leadership team to define a three-year strategy to grow and diversify the volunteer base, including long-term goals and measurements.
  • Collaborate with executive leadership and the Director of Evaluation and Learning to evaluate the program and establish annual goals and measurements.
  • Develop a strategy to support the targeted recruitment of at least 30 senior citizens to serve as volunteers in key programs, in support of Bresee’s commitment to intergenerational programming.

Program Management (30%)

  • Work with the Director of Development and Program Director to customize the new fundraising database to support volunteer management process and reporting.
  • Work with program and administrative staff to draft and annually update volunteer job descriptions to target and support key organizational needs.
  • Develop and annually update Bresee’s volunteer training to equip all volunteers with the information, skills, and structure needed to serve as successful long-term supporters.
  • Develop and annually update processes that maximize the efficiency of volunteer onboarding, tracking, and stewardship.
  • Develop a robust network of relationships with local businesses and community organizations that can provide volunteers or connect Bresee to potential volunteers.
  • Oversee all tracking and reporting for the volunteer program.


Volunteer Management (40%)

  • Recruit and/or retain at least 250 active volunteers annually to support Bresee’s programs, administration, and events.
  • Onboard all new volunteers, including management of the application, interview, and training process.
  • Provide ongoing stewardship and training opportunities for all volunteers.
  • Maintain accurate volunteer records and data collection, and participate in annual data- cleaning efforts for the fundraising database.

Communications (15%)

  • Participate in monthly meetings and strategy sessions with the communications team.
  • Collaborate with the Director of Grants & Communications and the IT Coordinator to develop a communications strategy to:
  • Raise Bresee’s profile in the community and attract new volunteers;
  • Acknowledge and steward active volunteers;
  • Celebrate successes and achievements with volunteers, donors, community partners, and the public.
  • Share responsibility for Bresee’s social media accounts with the Director of Grants & Communications.

EDUCATION/EXPERIENCE/QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required:

  • Hold Bachelor's degree or an Associate’s degree from an accredited college or university.
  • Have at least 2 years of relevant professional experience managing volunteers in a nonprofit setting.
  • Have the ability to connect with diverse types of people and organizations in parishes, schools, businesses, corporations, government, and alumni groups.
  • Have demonstrated experience working with urban youth and families, sensitivity to multicultural issues, and comfort working in multi-cultural, urban environment.
  • Possess outstanding teamwork, interpersonal, and active listening skills.
  • Have excellent verbal and written communication skills.
  • Have good organizational and time management skills.
  • Be comfortable with Word, Excel, PowerPoint, and Google.
  • Must be willing to attend meetings, training, and events as needed.
  • Bi-lingual English and Spanish speakers preferred.
  • Able to exercise good judgment, discretion, and confidentiality when interacting with stakeholders.
  • Able to clearly articulate Bresee’s message and program-specific information.
  • Must support Bresee’s procedures and policies.
  • Must follow program-specific requirements and policies.
  • Must submit to and successfully pass a criminal history background check.
  • Must understand and support Foundation’s Vision, Mission, and Values Statement.


  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend, lift and carry objects, and drive. Job requires frequent verbal and written communication.
  • Computer, telephone, copier, and fax use are required.

WORKING LOCATION: Location is based on a percentage of where work time is spent. In office 75%, out of office 25%. Indoors 85%, outdoors 15%.

HOURS AND BENEFITS: Full-time position, occasional weekend and evening hours will be necessary. Benefits include medical and dental plans; vacation, holiday, and sick pay; and 401k type pension plan.

To apply

Submit cover letter and resume to [email protected] by December 8, 2017 with the Subject Line: Volunteer Manager.