The Director of Staff Development will be responsible for analyzing, assessing, and constructing scalable professional development training and educational programs to be delivered across the agency. This position will also be directly responsible for the coordination and build-out of the agency’s Master of Social Work (MSW) internship program, as well as identifying the training needs and goals of the social service departments of the agency and embedding these elements into the employee onboarding and ongoing training programs. In addition, this role will be responsible for the evaluation of training program and MSW internship program outcomes, as well as working to increase staff productivity and retention.
- Collaborate with the QA team and social service management and staff to identify agency needs, training goals, and gaps to make recommendations for improvement and productivity.
- Plan, develop, and provide training and staff development programs using methods such as presentations, demonstrations, on-the-job training, meetings, conferences, workshops, collaborative, and ongoing workgroups.
- Contextualize, expand, and integrate best practices into agency onboarding and orientation at all levels to improve new staff acculturation, preparedness, retention, and job embeddedness.
- Ensure that agency onboarding provides employees with an overview of the organization and how they fit within the organizational purpose; provide dynamic content to build employee connection to LA Family Housing.
- Provide cultural empathy training to new and current employees; ensure that employees understand the experience of persons served through LA Family Housing and the staff that provide the support at all levels.
- Track agency trainings provided at all levels of the organization; create a monthly training calendar and publicize trainings as applicable to agency staff and or partner agencies; maintain training resources and presentation materials and catalog training topics for staff reference and use.
- Coordinate MSW Internship Program by collaborating with staff, MSW students, and accredited MSW programs in the Los Angeles area throughout the interview, placement, and evaluation process.
- Provide support and training to agency Field Instructors and Preceptors within the MSW Internship Program to ensure proper supervision of students and the submission of timely progress reports, evaluations, and learning agreements to schools.
- Remain up-to-date with current research and clinical interventions that impact homeless services and develop curricula to implement best practices across the agency and SPA-wide.
- Assist with the agency-wide leadership development; train and coach managers, supervisors, field instructors, preceptors, and others involved in staff development and leadership activities.
- Develop tools for evaluating and measuring the effectiveness of all training and educational programs.
- Develop and monitor spending against agency training and educational program budgets.
- Attend agency and community meetings, trainings and conferences as directed by supervisor.
- Additional tasks, projects, and responsibilities as assigned by supervisor
ACCOUNTABILITY AND REVIEW
Position reports to: Chief Impact Officer (CIO)
Performance review: Annual
Number of employees receiving work direction: None
Position titles reporting to position: None
KNOWLEDGE AND SKILLS:
- Two years of experience in non-profit settings preferred but not required
- Strong leadership skills and the ability to train, coach, and mentor staff
- Passion for teaching and training
- Strong understanding, commitment to, and integration of LAFH core values
- Strong understanding of best practices in homeless services
- Strong public speaking skills
- Strong problem-solving and crisis intervention skills
- Expert ability in creating presentations and training materials
- Ability to provide clinical supervision to staff and interns
- Excellent written and verbal communication skills
- Ability to work in a team and independently
- Strong understanding of Master of Social Work (MSW) programs
- Strong organizational skills
- Ability to adapt to rapidly changing work environment
- Strong interpersonal skills and ability to communicate and manage well at all levels of the organization
- Strong work ethic and the ability to perform under pressure
- Strong understanding of contract compliance and outcomes measurement
- Knowledge of homeless services and programs in Los Angeles County preferred but not required
- Bilingual: Spanish/English preferred, but not required
- Valid CA driver’s license; job requires driving
- Master level education required; MSW, MFT or LCSW degree preferred.
FLSA Status: Exempt
Payroll Status: Salary
Work Schedule: Full-time
LAFH Benefits: Health, Dental, Vision, Life, Voluntary Life, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, AFLAC Policies, AFLAC FSAs, Legal Policy, Employee Appreciation Program, Company Sponsored Employee Outings, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 11 Observed Holidays.