The Director of Recruitment and Onboarding is a key position, enhancing the mission of LA Family Housing (LAFH). The position will 1) operate within a continuous recruitment model to develop a pipeline of internal and external talent to the organization, ensuring that LA Family Housing attracts and develops a diverse and dynamic applicant pool for agency positions, 2) lead the recruitment process from candidate pre-screening to position acceptance, and 3) supervise the employee onboarding process to provide all new employees with the start that they need to succeed in their new position and within the organization. The Director of Recruitment and Onboarding works closely with LAFH management in developing strategies to recruit and retain a strong workforce, and promotes LAFH as an employer of choice in the community.
RECRUITMENT – Maintain a continuous recruiting model in order to identify the most diverse and qualified talent for LAFH.
- Work with management to define and implement LAFH’s continuous recruiting and staffing strategy; provide education to hiring manager’s on the strategy and their role in the talent identification/recruitment process.
- Develop a company recruiting approach modelled after LAFH’s branding success; work in collaboration with the LAFH Development and Community Engagement Department to create and maintain.
- Research and develop opportunities to recruit and promote a culturally diverse workforce; maintain an active applicant pool for all LAFH employment opportunities.
- Determine which recruiting tools, websites, and job fairs are most impactful in attracting candidates for various agency positions; post positions accordingly and evaluate success in the mix of candidates that the approach attracted.
- Manage the recruitment process; use a tracking system to maintain effective communication with hiring managers and provide assistance/expertise to ensure that both candidates and staff feel supported.
- Prescreen potential candidates for open positions based on ability to meet position requirements and his/her compatibility with LAFH’s core values; provide hiring manager with pre-screened candidate resume and employment application.
- Provide training to hiring managers on how to conduct interviews including questions to ask and documenting responses; provide individual assistance to hiring managers if requested or required. Identify candidates that possess required skills and education and embrace LAFH’s core values.
- Provide effective communication to candidates that were not selected to maintain the connection for future employment consideration within the agency; share candidate information with other agency hiring managers if a candidate would be a good fit for another position.
- Ensure that candidate offer letters include pertinent agency information including upcoming dates of LAFH events and the schedule of onboarding activities.
- Create an ongoing schedule to review, update, and properly classify agency job descriptions for existing and new positions.
- Conduct employment/reference verifications and background screenings for all candidates identified to fill positions.
- Understand and become familiar with current laws that prohibit discrimination in hiring and employment practices.
- Utilize best practice approaches in recruiting and maintaining a talent pool for the agency; incorporate the use of data analytics as appropriate.
- Track and report employment related data on applicants, prospects, and employees to management and outside agencies as directed.
- Assist with maintaining employee personnel records in accordance with department protocols.
- Assist supervisors in developing temporary staffing strategies to cover extended absences or extended openings of key positions.
- Serve as the primary contact with temporary employee services.
ONBOARDING – Establish and maintain an impactful employee onboarding program.
- Working with the Director of Staff Development, create and manage an impactful agency onboarding program. The program needs to make employees feel welcome and immediately see the LAFH culture in action; educate new employees on the organization and their role within the mission; and work with management to establish proper training and orientation for individual positions within departments.
- Create the steps in the onboarding process and maintain a tracking system to ensure full completion of activities – including Executive Director “Meet and Great” and the Real Estate Development tour.
- Maintain effective communication with all new employees during the onboarding process and first year of employment to answer questions, provide continual education on agency policies/procedures, and increase employee understanding of agency culture/mission.
- Coordinate the new hire process to ensure that the employee workstation is fully set-up with office phone, technology, employee business cards (when applicable), and basic office supplies prior to the first day of employment. Post LAFH welcome signage in employee work station.
- Conduct the New Hire Employee Orientation; coordinate the seamless transition of employees to their new position within LAFH.
- Process all new hire and transfer forms and facilitate the issuance of keys, fobs, ID cards, parking passes and other items as required for new hires and transferring employees.
- Address new hire concerns with hiring manager, Human Resources Team, and Chief Impact Officer.
- Develop checklists, tools and other resources to facilitate onboarding of new employees and existing employees who are transferring into new positions.
- Generate and produce reports upon request.
- Support Human Resource activities including agency employee appreciation events.
- Be familiar with Human Resource policy and procedures; provide assistance on employee requests/needs as applicable.
- Attend agency and industry meetings as directed.
- Other duties as assigned by supervisor.
ACCOUNTABILITY AND REVIEW
Position reports to: Chief Impact Officer
Performance review: Annual
Number of employees receiving work direction: None
Position titles reporting to position: None
- Minimum of two (2) years of experience in employee recruitment and retention or related field.
- Understanding of the current environment of homeless services in Los Angeles County.
- Social Services and Nonprofit Management experience highly desired.
KNOWLEDGE AND SKILLS:
- Knowledge of employment recruitment techniques
- Experience with employee onboarding programs.
- Excellent written communication skills, and experience in writing job descriptions and employment postings/advertisements.
- Ability to coach and counsel employees as needed, and maintain positive working relationships with employees at all levels.
- General Knowledge of California and Federal Employment Law.
- Ability to understand and interpret employment laws.
- Ability to remain calm and professional under pressure.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from employees at all levels.
- Ability to interpret a variety of instructions furnished in written, oral, etc.
- Ability to handle highly confidential information.
- Bilingual Spanish/English preferred, but not required.
- Bachelor’s degree or Master’s Degree in Business Administration, Human Resources Management, Public Administration, Social Work or related field (experience may be substituted for education).
- PHR (Professional in Human Resources) highly desired.
LAFH Benefits: Health, Dental, Vision, Life, Voluntary Life, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, AFLAC Policies, AFLAC FSAs, Legal Policy, Employee Appreciation Program, Company Sponsored Employee Outings, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 11 Observed Holidays.