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Women’s March Los Angeles
LA Family Housing

Director of Housing Navigation

Employment type
Full Time
about 2 months ago
Los Angeles

Please Post this.

LA Family Housing is looking to hire a Director of Housing Navigation. The Director of Housing Navigation is responsible for overseeing the implementation and on-going administration and development of the Housing Navigation Services for homeless participants enrolled in LA Family Housing’s Programs.  Responsible for overseeing the delivery of streamlined permanent housing placement services as envisioned and contractually required. Primary responsibilities include overseeing department evaluation process and service coordination among all permanent housing contracts, goal monitoring and attainment, and reporting to funders. Ensure that all Individual housing programs are providing placement services in alignment with the SPA 2 Coordinated Entry System; share best practices with partner agencies. The Director of Navigation needs to be skilled in managing internal relationships with program operations and external relationships with funders, community partners, and potential volunteers/donors.



1.  Provide overall direction to staff members in the Housing Navigation Team.

2. Create comprehensive department-wide policies and procedures on permanent housing plan execution to be followed by Housing Navigation staff serving LAFH participants; coordinate policy/procedure development with family programming as warranted.

3. Oversee LAFH Housing Navigation staff, fostering an environment that encourages teamwork and creative problem solving.

4. Ensure that participants in housing search are supported with additional resources needed to acquire permanent housing including benefits assistance, employment, mental health, substance abuse services, transportation, and medical care.

5. Develop and implement participant-focused housing workshops that result in successful and swift permanent housing placements

6. Work with to coordinate the role of Housing Navigators in the Coordinated Entry System, cultivating the spirit of collaboration and increasing overall effectiveness.

7. In partnership with the LAFH Data , LAFH QA manager, and other LAFH department directors, create and maintain quality participant files and HMIS records and a streamlined system of inter-departmental coordination.

8. Maintain strong relationships with countywide entities (i.e. LAHSA, HACLA, DHS, DMH) to ensure compliance with contracts, advocating for programmatic changes and process improvements, as needed, and proactively participating in programmatic development.

9. Provide training to LAFH Team and CES partners on housing services including: completing a housing application; completing a housing search; understanding tenant rights and responsibilities; and mediating between tenants and landlords.

10. Work closely with other all Program Directors to facilitate open, effective communication between program staff, resulting in excellent inter-department coordination and streamlined housing placements

11. Promote a shared housing strategy that is in alignment with current best practices and LA Family Housing agency mission.

12. Coordinate the gathering of information for monthly, quarterly, and annual reporting as contractually required.

13. Responsible for hiring, coaching, disciplining and terminating employees.

14. Responsible for addressing staff performance issues with program and preparing staff evaluations.

15. Attend regular staff and agency meetings. Represent the agency/program in community meetings, as well as to potential donors and volunteers.

16. Additional tasks, projects and responsibilities as assigned by Senior Vice President of Programs.



Position reports to: Senior Director of Housing Navigation                                  

Performance review: Annual



Number of employees receiving work direction: 4

Position titles reporting to position: Housing Manager (3), CES System Matcher/Housing Liaison (1)





  • Supervisorial/Project Management experience required
  • Passion for ending homelessness
  • Excellent understanding public housing systems in Los Angeles County
  • Understanding of public administrative tasks associated with braided funding sources
  • Exercise independent judgment and leadership abilities including ability to make sound decisions
  • Highly motivated self-starter with the ability to manage multiple projects/tasks simultaneously in a high pressure work environment Knowledge and experience in permanent housing lease up processes for homeless single adults
  • Understanding of the Coordinated Entry System (CES) and its overarching goal of achieving “functional zero”
  • Extensive knowledge of issues facing homeless single adults (e.g. chronic health, substance abuse, mental health, domestic abuse, resources for undocumented persons)
  • Social Service or non-profit management experience with ability to work with limited supervision
  • Ability to train, coach, and mentor in a field-based environment
  • Ability to be flexible and work in an environment subject to ongoing change
  • Extensive knowledge of community social service agencies and resources in SPA 2
  • Excellent written and verbal communication and interpersonal skills; strong public speaking abilities
  • Bilingual: Spanish/English preferred
  • Experience working with a multidisciplinary team.
  • Excellent organizational skills and ability to follow through from beginning to end on tasks and projects
  • Valid CA Driver’s License in good standing



Master’s Degree in social services or BA degree and seven years of experience in social services



FLSA Status: Exempt                       

Payroll Status: Salary

Work Schedule: Full-time

EEO: LAFH is committed to providing equal employment opportunities for applicants and employees.

FAIR CHANCE INITIATIVE: LAFH is in compliance with the Fair Chance Initiative for Hiring and will consider qualified applicants with criminal histories.

LAFH BENEFITS: Health, Dental, Vision, Life, Voluntary Life, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, AFLAC Policies, AFLAC FSAs, Legal Policy, Employee Appreciation Program, Company Sponsored Employee Outings,9/80 Alternative Work Schedule, Paid Sick, Vacation and 11 Observed Holidays.

To apply

To Apply for this Position Please email your resume and cover letter to [email protected]