LA Family Housing (LAFH) engages a growing network of volunteers including community, corporate and government partners to enrich the lives of our program participants and support staff by providing a range of goods and services that give strength and sustainability to the organization. The Director of Community Engagement provides vision and leadership for this initiative, designing and implementing a comprehensive community engagement plan and managing a team of staff, interns, and volunteers in these efforts. The Director ensures that her/his team works collaboratively with fund development, programs, and administration to strategically integrate volunteers, in-kind resources, and community partnerships to support the organization. As a member of the senior leadership team, the Director provides input and strategic direction for the agency and implements continuous program evaluation and improvements.
Direct Reports: 5
PROGRAM DEVELOPMENT AND MANAGEMENT:
- Manage and lead the Community Engagement department which includes 5 staff members, building team cohesion, monitoring performance, performing annual staff reviews and coordinating training.
- Develop and execute fund development and community engagement strategies and work plans for the team, monitoring progress, and refining / adjusting to optimize results and increase revenues.
- Develop and execute strategies to increase giving through corporate giving and special events and engage in donor cultivation and gift solicitation, including in-kind gifts.
- In partnership with the Community Engagement Manager, develop strategy around cultivating and stewarding relationships to build LAFH’s visibility, impact, and financial resources, including through operation of the Volunteer and In-kind Donations Program. Manage a portfolio of corporate and community partners.
- Develop and implement an efficient and effective system for screening, placing, retaining, and appreciating volunteers and corporate/community partners
- Improve and codify programs for volunteer and in-kind donor engagement, including, a) prioritize needs and opportunities that maximize both volunteer experience and ROI for the agency; b) create consistent and scalable volunteer and corporate engagement opportunities both onsite and offsite (e.g. donation drives, third party fundraisers); and, c) outline roles and responsibilities of volunteers and staff
VOLUNTEER AND CORPORATE RELATIONS
- Build and maintain relationships with volunteers and community and corporate partners to strengthen our community of year-round supporters
- Supervise volunteers and corporate groups, including maintaining a calendar to ensure staff coverage of all volunteer and in-kind activities
- Coordinate special events targeted at strategic community and corporate engagement
- Seek ways to engage new partners and represent the agency in the community
- Responsible for increasing fundraising revenue related to volunteer service and third party fundraising events, as well cultivating relationships with volunteers and corporate partners to facilitate other fundraising support, including for the annual fundraising dinner
- Provide direct support and coaching to staff and key volunteers/interns to ensure quality of volunteer and donor experience
- Oversee development of curriculum and implement staff training for best practices in volunteer management, policies and procedures for volunteers
- Oversee development of volunteer trainings that provide public education on homelessness and related topics, skill development in working with the client population, volunteer policies and procedures, and a clear path for onboarding
- Provide educational and professional development opportunities for staff and interns
DATA AND COMMUNICATIONS
- Develop protocol for Raiser’s Edge and other tracking systems to manage volunteer and in-kind records to include tracking volunteer hours, relationships and contributions
- Evaluate and analyze data to improve programs
- Regularly report on department activity and goals, including Board Reports
- Create content for newsletter, website, orientation, and other channels for volunteer and community/corporate engagement
KNOWLEDGE, SKILLS & ABILITIES
- Strong management skills, including supervision, professional development, goal setting and accountability, project management
- Ability to build and maintain relationships with community, corporate and government supporters
- Excellent interpersonal communication, with the ability to communicate across departments and hierarchically and to motivate fellow employees
- Ability to prioritize needs throughout the organization and leverage relationships to meet the most pressing needs
- Highly organized, self-motivated and able to follow through
- Ability to multi-task in the coordination of simultaneous activities and events
- Sound decision-making capability and excellent judgment
- Effective at supervising large group activities, staff and volunteer events
- An innovative, creative, and entrepreneurial approach to problem solving
- Strong written and verbal communication skills
- Attention to detail
- Proficiency in all Microsoft Programs (Excel, Powerpoint, Publisher, Word, Outlook) and RaisersEdge or equivalent database
TRAINING, EXPERIENCE & REQUIREMENTS
- Position requires a Bachelor’s degree and a minimum of five (5) years’ experience, or equivalent master’s degree, in nonprofit program development and management, volunteer management, and/or social services. Master’s degree in MSW, MPA, or MBA, or other relevant field preferred.
- The ideal candidate has expertise and maintains ongoing learning in volunteer management, service enterprise, corporate social responsibility, nonprofit program development, community resources, grassroots/community-based fundraising, and other relevant fields.
- Demonstrates progressive management and leadership positions.
Health, Dental, Vision, Life, Voluntary Life, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, AFLAC Policies, AFLAC FSAs, Legal Policy, Employee Appreciation Program, Company Sponsored Employee Outings, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 12 Observed Holidays.
EQUAL EMPLOYMENT OPPORTUNITY
LAFH is committed to providing equal employment opportunities for applicant and employees.
FAIR CHANCE INITIATIVE
LAFH is in compliance with the Fair Chance Initiative for Hiring and will consider qualified applicants with criminal histories.
PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations.
*Must be available for nights and weekends, as needed